Shipping Policy

Last Updated: September 30, 2026

Thank you for shopping with AdKee. We work with third-party suppliers and shipping carriers to deliver your orders as efficiently as possible. Because some products may be shipped directly from our suppliers or fulfillment partners, shipping times can vary depending on the product, destination, carrier, and other circumstances.

By placing an order with AdKee, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully received.

Processing time includes preparing your order for shipment and does not include transit time.

During periods of high order volume, holidays, product launches, or other circumstances affecting our fulfillment partners, processing may take longer. If a significant delay is expected, we will make reasonable efforts to provide an update.

Once your order has been shipped, you will receive tracking information when tracking is available.

2. Estimated Shipping Times

Estimated delivery times depend on the product, shipping destination, fulfillment location, and carrier.

Unless a specific shipping estimate is provided on the product page or during checkout, customers should generally allow approximately:

Processing: 1–5 business days
Transit: 7–20 business days

These are estimates, not guaranteed delivery dates.

Actual delivery times may be shorter or longer depending on circumstances outside AdKee's direct control, including carrier delays, weather, customs processing, transportation disruptions, incorrect or incomplete address information, holidays, or unusually high shipping volumes.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, AdKee may offer free or promotional shipping. When free shipping is offered, AdKee reserves the right to select the available shipping method and carrier.

4. Tracking Information

When tracking is available for your shipment, tracking information will be provided to you by email or through your order information.

Please allow up to several business days for tracking information to become active after your order has been shipped. It is normal for tracking information to take some time to update while a package is moving between fulfillment facilities or carrier locations.

AdKee is not responsible for temporary interruptions, inaccuracies, or delays in third-party tracking information.

5. Shipping Delays

Once an order has been handed over to the shipping carrier, delivery is dependent in part on the carrier and transportation network.

AdKee is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather or natural disasters

• Carrier disruptions or operational delays

• Customs inspections or clearance delays

• Transportation disruptions

• Holidays or peak shipping periods

• Government restrictions or changes

• Incorrect or incomplete shipping information provided by the customer

• Lost or delayed tracking updates

• Other events outside AdKee's reasonable control

If your package is delayed, please first review the tracking information provided for your order. We will make reasonable efforts to assist you in communicating with the carrier or fulfillment partner when appropriate.

6. Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the delivery location specified by the carrier.

You should also contact the shipping carrier directly to report the issue.

If the package remains missing, please contact us at 4dkee@proton.me and provide your order number. We will review the shipment information and, where appropriate, work with the carrier or fulfillment partner to investigate the matter.

A package that is shown by the carrier as successfully delivered may require additional investigation before any replacement, refund, or other resolution is provided.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If your order has not yet shipped and you notice an address error, contact us as soon as possible at 4dkee@proton.me. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes will be possible after an order has entered processing.

If an order is returned, undeliverable, or delivered to an incorrect location because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before a replacement shipment is sent.

8. Damaged Packages

If your order arrives visibly damaged, please contact us at 4dkee@proton.me as soon as reasonably possible.

Where applicable, please provide photographs of the damaged package and product so that we can investigate the issue with the carrier or fulfillment partner.

Claims may be subject to carrier and supplier requirements, so prompt notification helps us resolve the issue more efficiently.

9. Multiple Items in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, fulfillment location, or supplier.

As a result, you may receive multiple packages and separate tracking numbers for a single order.

You will not necessarily receive all products in the same package or on the same day.

10. International Orders and Customs

For international shipments, delivery may be affected by customs clearance, import regulations, duties, taxes, or other requirements imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or its authorities.

AdKee does not control customs processing times or decisions made by customs authorities.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

11. Refused or Unclaimed Packages

If a package is refused, abandoned, or returned because the customer declines delivery, fails to claim the package, or provides an incorrect/incomplete address, the customer may be responsible for applicable return and/or reshipping costs.

Any refund, where applicable, may be adjusted to account for shipping or return costs that AdKee has actually incurred, subject to applicable law and our Refund Policy.

12. Circumstances Beyond Our Control

AdKee operates with third-party suppliers, fulfillment providers, and shipping carriers. While we work to provide reliable service, we cannot control every stage of the fulfillment and delivery process.

We will make reasonable efforts to communicate significant issues and assist customers when problems occur.

However, AdKee is not responsible for delays, disruptions, or failures caused by circumstances beyond our reasonable control.

13. Questions About Your Shipment

If you have questions about your order or shipment, please contact us at:

Email: 4dkee@proton.me

Please include your order number when contacting us so that we can assist you as efficiently as possible.

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Important: Shipping times provided by AdKee are estimates unless expressly stated otherwise. Placing an order does not guarantee delivery by a particular date unless a specific delivery guarantee has been expressly provided to you.

This Shipping Policy should be read together with our Refund Policy, Terms of Service, and Privacy Policy.